Thank you for your interest in opening a bank account with us. We appreciate your inquiry and would like to provide you with the necessary information to proceed with the account opening process.
To conveniently open your account online, please click on the following link: https://onlineaccount.garimabank.com.np/. This online platform will guide you through the necessary steps and requirements for opening an account with us.
Alternatively, if you prefer a more personalized approach or have any additional questions, we invite you to visit our nearest branch. Our friendly staff will be glad to assist you with the account opening procedure. To ensure a smooth process, please ensure that you bring the following documents:
- Two recent passport-sized photographs.
- Original and photocopy of your Citizenship or Passport.
- Copy of the Citizenship of your nominated person (nominee).
By providing these documents, you will help us verify your identity and ensure the security of your account. Our goal is to make the account opening process as seamless as possible, and our staff will be there to guide you throughout the entire process.
Garima Bikas Bank is a reputable financial institution that does not possess SWIFT (Society for Worldwide Interbank Financial Telecommunication) or IBAN (International Bank Account Number) codes typically associated with international money transfers. However, you can conveniently send money to Garima Bikas Bank by availing various remittance channels. These services are designed to facilitate the secure and efficient transfer of funds to the bank, ensuring a smooth transaction process.
To ensure a secure registration process and prevent digital fraud, it is mandatory for individuals applying for Garima Digi Bautwa to visit their nearest branch of Garima Bikas Bank Limited. This in-person visit is necessary to authenticate your identity and complete the registration successfully. By requiring this step, Garima Bikas Bank aims to safeguard your digital transactions and protect you from potential fraudulent activities.
After successfully registering for Garima Digi Bautwa, please follow the steps below based on whether you are a new user or an existing user:
New User:
- Open the Garima Digi Bautwa app.
- Tap on "New User" option.
- Fill in your personal details as required. Enter the One-Time Password (OTP) received on your registered mobile number.
- Set up your desired password and PIN for future access.
Existing User:
- Open the Garima Digi Bautwa app.
- Tap on "Existing User" option.
- Fill in your login details and proceed to log in.
To initiate the password reset process for your Garima Digi Batuwa account, kindly follow the steps provided below:
- Open the Garima Digi Batuwa app on your device.
- Click on the "Forget Password" option. Fill in the required details as prompted.
- Enter the One-Time Password (OTP) received on your registered mobile number.
- Select the "Reset PIN" option to proceed.
- Thank you for choosing Garima Bikas Bank as your banking partner.
Please kindly send a mail to your concerned branch for new mobile banking/internet banking activation and other related queries.
For the mailing address, please look into the branch information.
For inside country:
Please kindly visit any nearest branch and fill DMAT and MEROSHARE opening form. After 4-5 days, please visit a branch again for DMAT number. After you received your DMAT number, you have to fill C-ASBA form for CRN number.
Charges:
1. For DMAT : NPR 150.00
2. For MEROSHARE : NPR 50.00
3. FOR C-ASBA : Free
For outside country:
Please send a mail to your concerned branch or use the link below
http://124.41.211.126:8070/DPForm
Please visit any nearest branch to verify your Connect IPS. It will take around 3-4 days to verify your account.
Please kindly send a mail to your concerned branch along with your queries via your registered mailing address.
For balance inquiry and other banking requirements, please activate internet banking service by sending an activation request mail to your concerned branch.
1.
What is Garima
Mobile banking?
Garima Digi Batuwa is a secure and
convenient mobile banking app provided by Garima Bikas Bank. It allows you to
manage your bank accounts and perform various banking services easily through
SMS, WiFi, or mobile data.
2.
What services can
I access through Garima Digi Batuwa?
Ø
View account balances and statements.
Ø
Transfer funds within Garima Bikas Bank.
Ø
Transfer funds to other bank accounts using
fonepay/connect IPS networks.
Ø
Pay bills for utilities like NTC landlines,
postpaid, and credit cards.
Ø
QR Code payments
Ø
Recharge services such as NTC Prepaid, Ncell,
Dish Home, and SimTV etc.
Ø
Receive notifications of debit or credit
transactions.
Ø
Fix deposit request.
3.
I am a customer
of Garima Bikas Bank, how do I subscribe Garima Mobile Banking?
If you are an existing customer of Garima
Bank, you can subscribe to Garima Digi Batuwa Mobile Banking Services by
filling a Garima Digi Batuwal Mobile Banking Application Form.
4.
I am not a
customer of Garima Bank, how do I subscribe Garima Mobile Banking?
Garima Mobile Banking Service can
only be subscribed by the customers of Garima Bikas Bank. If you are not a
customer of Garima Bikas Bank, then you can open an account with the Bank and
then apply for the Garima Mobile Banking Services.
5.
What is the cost
of subscribing Garima Mobile Banking Services?
Subscription of Garima Mobile
Banking is as per Standard Tariff Charges of service activation and renewal fee
shall be charged after expiry of the service.
6.
Can Garima Mobile
Banking be used in all kinds of mobile phones?
As of today, Garima Mobile Banking can be used all mobile phones that run in Android, and IOS platforms.
7.
How can I
Activate Garima mobile Banking?
Ø
Download the Garima Digi Batuwa application from
the Play Store or App Store.
Ø
Click on the "Unable to login? Click
here" option.
Ø
Click on "Activate Account."
Ø
Read the terms and conditions, then click on
"Accept."
Ø
For service activation, the registered mobile
number must be on the same device where the service will be activated. Click on
"Proceed" and enter the registered mobile number.
Ø
After entering the registered mobile number, you
will be redirected to send an SMS. The SMS must be sent from the registered
mobile number.
Ø
Once the SMS is delivered, you will receive a
"Code validation successful" message. After receiving this message,
return to the application.
Ø
Enter the OTP code and click
"Proceed."
Ø Enter
your account number, set up your login password and transaction PIN, and your
service will be activated.
For Video Click on this link: Activate
Garima mobile Banking
8.
What should I do
if I forget my password?
Forgetting your
password can be frustrating, but with Garima Digi Batuwa, resetting it
is quick and easy! Just follow these simple steps right from the app:
Ø
Open the Garima Digi Batuwa application.
Ø
Click on "Unable to login? Click
here."
Ø
Select "Forgot Password."
Ø
Enter your registered mobile number and click
"Proceed."
Ø
You’ll be redirected to send an SMS from your
registered mobile number
Ø
Once the SMS is delivered, you’ll receive a
"Code validation successful" message. Return to the app.
Ø
Enter the OTP code you received and click
"Proceed."
Ø
Enter your account number and click "Proceed."
Ø
Enter your Date of Birth in AD, as provided
during account opening.
Ø Answer
the security question and set your new login password and transaction PIN.
Ø For
a step-by-step guide, watch this video: Password
Reset Video
9.
What should I do
if my password is blocked after multiple incorrect attempts?
After three incorrect login
attempts, your password will be blocked. Visit your nearest branch to submit an
unblock request form.
10.
Are there any
charges for transferring money via Garima Digi Batuwa?
Transfers within Garima Bikas Bank
are free of charge. Transfers to other banks through Fonepay/Connect IPS are
subject to charges as per the respective service provider
11.
Can I subscribe
the mobile banking services staying abroad?
Yes, you can subscribe to mobile
banking services while staying abroad. However, you need to submit a letter of
application or a mobile banking application form, along with a copy of your
visa and passport, to subscribe the service with the verified email address.
12.
What should I do
if I forget the password of Garima Digi Batuwa while I am outside the country?
If you forget your Garima Digi
Batuwa password while abroad, you will need to send a written application that
includes your banking details and signature. The email should be sent from your
verified email address registered with the bank. Additionally, please attach a
copy of your valid passport and visa for verification purposes.
13.
Can I continue
using Garima Digi Batuwa after moving abroad without changing anything?
Yes, you can continue using Garima
Digi Batuwa if you have already activated the services while in Nepal. However,
if the application is uninstalled, your device is changed, or there are any
changes to your phone/application, you will need to request a device reset via
SMS mode, which cannot be accessed from outside the country.
14.
What should I do
if my transaction failed or timeout while using Garima Digi Batuwa?
If you receive a message indicating
a transaction failure, the transaction will typically be reversed within 24
hours. In case of a timeout, the receiving bank needs to update the transaction
status to complete the process.
If you encounter any issues while using Garima Digi Batuwa, transferring funds or using top-up services through the Garima Digi Batuwa application, you can email us at card@garimabank.com.np , or contact our customer care service at Call Center: 01-5970179 or Toll-Free: 16600145444.
1.
How can I apply
for a Garima DEBIT Card?
To apply for a Garima Debit Card,
account holders can visit any of our branches and submit a duly filled Debit
Card application form, along with one passport-sized photo. The bank reserves
the right to accept or reject any application. Application forms are available
at all branches.
2.
How long does it
take to receive the card after submitting the application?
A Personalized domestic Visa Debit
Card takes about 15 days to be delivered. However, Garima Instant Card can be
issued immediately.
3.
How long is the
debit card valid?
The debit card is valid for 5
years.
4.
Will I receive a
renewed card once the current one expires?
Yes, your card will be
automatically renewed upon expiration, if your card link account has sufficient
funds.
5.
What if I don’t
want to renew the card?
If you choose not to renew the
card, you will receive a notification before the expiration date. You should
then contact your branch to discontinue the card services.
6.
Can I close my
debit card at any time?
Yes, the debit card can be closed at any time at the customer’s request.
7.
Where can the
Garima Visa Debit Card be used?
The Garima Visa Debit Card can be
used in Nepal, India, and Bhutan at ATMs and POS terminals.
8.
Can I use the
Garima Debit Card for online transactions?
Currently, online transaction
facilities are not available for the Garima Debit Card.
9.
Are there any
charges for Re-PIN generation?
Yes, there is a charge of NPR 100
for PIN regeneration.
10.
Are there any
annual charges for the card during the 5-year validity period?
Yes, an annual fee of NPR 300 is
charged each year during the 5-year validity period of the card.
11.
If I currently
have an instant card and it expires after the 5-year validity period, will I
receive an instant or personalized card?
You will receive
a personalized card upon renewal.
12.
Is it necessary
to change the paper PIN?
You can perform transactions using
the paper PIN without changing it. However, if you wish to change the PIN, you
can visit any of our ATMs to do so.
13.
Is it necessary
to change the Green PIN?
Yes, you need to change the green
pin within 72 hours once you received the PIN on you mobile phone.
14.
If I lose my
card, how can I block it?
If your card is lost, you can block it by emailing us at card@garimabank.com.np , or by contacting our customer care service at Call Center: 01-5970179 or Toll-Free: 16600145444. Additionally, for 24/7 support, you can call our card service provider at 9851126440.
15.
Can I get a new
card after blocking my previous card?
Yes, you can obtain a new card by
visiting any of our branches. A replacement fee will be charged as per the
bank's Standard Terms and Conditions (STC).
1.
What is the difference
between Static QR and Dynamic QR?
Static QR: This is a fixed
QR code that is displayed in physical form, such as on a standee, sticker, or
hanger. It is not tied to a specific transaction and can be used repeatedly.
Dynamic QR: This is a unique
QR code generated for each individual transaction. It includes specific details
of the transaction, such as the exact amount, ensuring a seamless and accurate
payment process.
2.
Which QR code
networks are offered by Garima Bikas Bank Limited?
Garima Bikas Bank Limited provides QR codes
through two networks: Fonepay and Nepal Pay.
3.
I’m currently
using a Garima QR code and want to update my information. What should I do?
To update your information, please visit
your nearest Garima Bikas Bank branch and submit an application to request the
changes.
4.
Can merchant
initiate refund to the customers, if necessary, from their end?
Yes, the merchant is given refund access
through their portal. From there the merchant can easily initiate refund given
that he/she has not settled the amount.
5.
Can the merchant
make fund transfer to other bank accounts using their merchant balance?
No, for security reasons the merchant can
only settle to their nominated bank account.
6.
Is there any
transaction volume limitation for merchants receiving payments from customers?
Yes, there are limits for merchants who are registered without a PAN number. Merchants with a PAN number do not have a limitation to received transaction.
7.
Can a merchant
integrate Garima QR if they run online business (website)?
Yes, Registered merchants can gain access of
API after which they can integrate the same into their website.
